COVID-19 statement

Coronavirus continues to affect all of our lives, and lots of changes have been made as we move forward. We’re all in this together, and one of our priorities will always be the safety and wellbeing of our customers and colleagues.

All our products are available to buy online and our delivery service has resumed, although we do have an extended delivery time for our products.

Our customer contact centre is on hand should you have any questions or concerns. Call us on 01697 320 342 or email us at

Any queries regarding Sealy contracts and hospitality products should be directed to

We apologise for any inconvenience caused as a result of these changes. We thank you for your understanding and patience during this difficult time.

Stay safe and sleep well, from all of us at Sealy.



Can I still order online?

Yes, you can still order online. However, we are operating to an extended delivery lead time. 


I’m waiting for a delivery of a bed or mattress. Will my order arrive?

Our normal delivery service has resumed. Please check the individual product page for delivery times.


What is the guarantee or warranty process during this period of closure?

Our policy remains unchanged and we will help you with your guarantee or warranty query. Please contact us at should you wish to make and record a claim, and we will endeavour to resolve your query once the business – and country – resume normality.



Our contracts team are working remotely and are able to answer any questions for our contract and hospitality range of products. Please email us at