In the unlikely event of a defect in material or workmanship occurring within the guarantee period, Sealy will arrange to repair or replace the item free of charge. The guarantee will continue from the original date of purchase.
1 YEAR GUARANTEE PLUS 9 YEARS WARRANTY ON ALL POSTUREPEDIC AND POCKET DIVAN SETS
1 YEAR GUARANTEE PLUS 4 YEARS WARRANTY ON ALL POSTUREPEDIC AND POCKET MATTRESSES PURCHASED SEPERATLEY
The mattress guarantee and warranty will be invalidated if:
a. The mattress is used on an existing sprung divan base.
b. The mattress is used on a slatted base which has slats more than 7.5cm apart
c. The mattress is used on any type of damaged or unsupportive base
If a manufacturing defect should occur within the remaining period of warranty, then Sealy will replace the item at a usage charge. The charge will reflect the period of use, the current retail price and the number of years left on the warranty e.g. A charge for a Posturepedic mattress 4 years old is calculated at 40% of the current retail price plus delivery/installation charges.
Products replaced within the warranty period subject to a warranty charge are supplied with a new guarantee.
This warranty covers purchases made prior to 2nd April 2019. If you purchased your Sealy product on or after the 2nd April 2019, please refer to this guarantee here>
Under the law, the Contract of Sale exists between the retailer/store and the consumer. Consequently, if you have cause to complain, please contact us giving proof of purchase and outlining the nature of your complaint. If the below warranty conditions have been satisfied, we will progress your claim
Examples of misuse would include (but are not limited to):
Wherever possible, replacement product will be like for like. However, in the event a particular material or style is no longer available, we reserve the right to substitute appropriately as per our current range.